No Free from Micfo

[bobchrist]

IBBoard welcome back, “The customer is always right” originated by Harry Gordon Selfridge ( the founder of Selfridge’s department store in London ) in "1909", IMO, now that belief is changing after a century. I hope you might be also dealing with customers.

[sethpa]

Originally Posted by bobchrist

IBBoard welcome back, “The customer is always right” originated by Harry Gordon Selfridge ( the founder of Selfridge’s department store in London ) in "1909", IMO, now that belief is changing after a century. I hope you might be also dealing with customers.

It's not a belief but an attitude most who work in customer service/support are taught. This is the attitude you have to have. You cannot please every customer but you do your best to ensure they will continue doing business with you.

[bobchrist]

Thanks for your reply, I don't think its all about attitude, beliefs are assumptions or convictions you hold as true about something, while attitude belongs to individual that only an individual can change or through forced or induce change, however an induce change is that induced behavior change generally is most lasting.

[IBBoard]

The belief may be changing, but the attitude should still exist to some degree.

There's no way you can take "the customer is always right" to the letter every time, otherwise you'd get exploited with people saying "I had a verbal agreement that you'd give me the $100 package for $5 as long as I had a 5x5 pixel advert on my site".

If you take it as an attitude, however, and assume that when the customer says there is an issue then there is an issue until you find proof to the contrary then you get quality tech support.

It always helps when you also recommend some of the most common causes of the problem that lie outside of the company's control as well, rather than just saying "there is no problem" or "everything looks okay".

Admitting one's mistakes is the first step towards improving on those mistakes


Also, it wasn't Mr Selfridge, but a French man who first coined the phrase: César Ritz (1850-1918): 'Le client n'a jamais tort' - 'The customer is never wrong'

[pichnand]

Do u know any site that offer free cpanel web hosting

[mojojuju]

Originally Posted by pichnand

Do u know any site that offer free cpanel web hosting

--Link Removed-- [you will need to PM the link to the user]

It's ad supported, but it's fast.

[Richie]

Free stuff does not help you in long run. If you need a long term solution you need to pay for it. Free stuff always comes with an expiry date and that's out of your control.

[GhostRider2110]

This thread is so old it really does not need responding to..

[Richie]

Originally Posted by GhostRider2110

This thread is so old it really does not need responding to..

Cool, in that case we can get this thread closed. It'll make things easy for all.

[Matthew Barthorpe]

I completely agree to Richie. Free stuff doesn't always mean useful stuff.Its just that people get used to free services and when due to certain reasons the company starts charging people react. It might not always be business gimics/tactics.When a company was offering free stuff they might actually be wanting to make the customers happy, but later though they still want to provide the same service free of cost but due to 'X' reasons they might not be in that condition to do so.
This thread has lost the actual main topic. It should be closed.