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| Suggestions & Feedback How can we improve our service, and what changes/features would you like to see? This forum is just to help us better understand our clients and what they want from our services. |
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12-30-2005, 11:45 AM
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Still getting hung up
Micfo,
I'm not sure why you closed the previous thread on this... But level 1 support needs to learn how to pick up the phone or at least have the decency to put us on hold as opposed to just hang up. I'm not sure if it's by mistake or what, but I've been hung up on more often now than ever. 3 times already today. I'll try calling back in a little bit. :mad:         
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12-30-2005, 02:12 PM
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Greetings,
Thank you for your understanding. As you may have noticed, this incident wasn't intentionally in slightest. This is due to the fact that our toll-free provider has been experiencing network problems during the past 2 weeks. Sometimes at middle of conversation the phone lines cuts off and our staff try to call back the customer using the caller ID. As a result of this issue, we are changing our toll-free providers by the January 1st, 2005. We apologize for inconvenience and appreciate your understanding.
__________________
Micfo International LLC. www.micfo.com
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