Windows VPS Node Offline

[Elik]

Hello,

Few VPS are being affected due to the hardware failure which hosts the Windows VPS. At this time, we have no present estimate of the ETA due to the nature of the crash and recovery efforts are underway for it.

[Amir]

On Friday February 5th, 2010 at approximately 10:00 AM EST our datacenter engineers noticed a hardware failure on one Windows VPS node (69.65.50.182). Despite all the efforts that has been put for the past 36 hours to bring the server back online, we have had no luck. Unfortunately the data on that particular node is completely lost and irrecoverable. Furthermore as you are aware, we just recently initiated the migration of our VPS clients to our new datacenter facility, as a result the backup servers were not configured fully, therefore there is no data backup available for that particular node hardware. Approximately 8 of our valued clients are affected as a result of this unfortunate incident.

I completely understand that this incident is completely unacceptable and shall not even try to justify it. I would like to take full responsibility of this incident and reassure you that we shall do anything in our power to make it up to you. As a good-gesture I’d like to offer 2 months free hosting to those handful clients which were affected by this hardware failure.

Momentarily you will receive an email containing the login information of your new VPS node which would require you to login and upload your data – furthermore configure your site. I’d like to reassure you that we are taking necessarily steps to avoid such incidents from happening in future.

Once again please accept my personal and sincerest apologies.

Thank you.

[Hanleong]

can someone help me?

I tried to email micfo but got no luck in respone so far.

my sites, email and forums are all down may I know what is the problem?

please help!

Server Details : VPS-Super Main IP: 174.34.178.9

my email hanleong@gmail.com

[Elik]

Hello,

I have responded back to you several times in the ticket, and if you checked your email, you would have seen our responses for your issues.