Network problems with 78.xxx, 87.xxx & 95.xxx subnets !

[AlMighty]

Dear Customers,

The servers in the sub-net range of 87.xxx.xxx.xxx, 78.xxx.xxx.xxx & 95.xxx.xxx.xxx are facing problems at the moment. We do not know the exact cause of this outage & will update you all with the exact reasons & the measures taken to avoid them. The servers will be back to normal functionality shortly. We appreciate the patience & understanding during this while..

[AlMighty]

We've received an update from the datacenter team, which is as follows.

"We need to reboot a core router to install new firmware software & this reboot will take up to 45 minutes to the max.

The maintenance is to perform an emergency upgrade of Cisco software. They have supplied us with a new version of the software for the router which will fix the memory leak & slow performance.

The nature of this problem is that it will escalate as time goes on, which is why we want to apply the fix as soon as core business hours finish today. Please accept our apologies for the short notice, we hope our clients appreciate this problem was out of our control caused by Cisco software, & we are working as best we can to resolve it quickly."

Further updates will be published shortly. Your patience & understanding is much appreciated.

[AlMighty]

***UPDATE***

All of the servers are back online/accessible over the network. There was a complication with the new firmware which was requiring additional troubleshooting, which caused the delay. Please accept our apologies that the outage was already longer than intended.

Thank you for bearing with us all the while we're trying to restore your services.