You should use SSH to backup. I believe you have to create a ticket and REQUST SSH access an/or Fax a copy of your drvers license etc. Call and ask if that is still true
Then get an SSH client such as the freee "Putty"
Then you login via putty as you would CPANEL then to backup use this command
Code:
mysqldump --opt -Q -u username1_username1 -p username1_mydatabase > /home/username/backups/07-29-06-mydatabase.sql
Replace "username" with your login name and make sure the path is correct for you - I have a "\backups" directory above public_html and I add the date in front of "mydatabase". Tweak it to your settings and preferences
To Restore:
Code:
mysql -u username1_username1 -p username1_mydatabase < /home/username1/backups//backupname.sql
A good idea is to immediately restore this backup to another database, close your site, change the database login stuf in config.php and go to your site, making sure it was a good backup (then switch and empty the test database to save space on you account)