Hi Yu,
Thanks for your comments.
1. I believe members area's support ticket system is no longer in use. It's an older version of Kayako in members.micfo.com and they've switched to a newer version in support.micfo.com
If you're not receiving responses to support - please try the live chat. I myself love it!
2. You know - I never noticed the sort of support tickets. I'll definitely bring this up as well and hope that there's a simple resolution
3. I totally understand change is difficult and not always accommodating in every respect. However I'd like to believe that the company is doing this because at the end of the day it works out more favorably for every aspect of operations. So far I do like the changes in over all support - I hope you feel the same.
Let us know if there's anything else.
Cheers.