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From the Canadians statistics there is less than 10% of the unhappy customers that take the time to complaint and all companies would gain so much if their customers took the time.
There are the cheap hosting searching customers that would care only about the price and choose without to much attention of the complaints, many of them would not stay long with their host, others that do not search long before choosing their host and learn about it on the host forum and the problems they live and the others who would stay away of the host s that received to many complaints.
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